Not sure which medical plan is the best fit for you and your family? Dealing with a medical claim issue? Can’t remember which show is available on which streaming service? Okay, maybe not that last one, but Accolade can assist you in many areas. They’re your single point of contact when you have health care or benefits-related questions.

How It Works

When you enroll in a CSL UMR or Meritain medical plan, you and your family are matched with experts who provide personalized assistance in navigating your benefits and managing the administrative side of insurance. Note: If you’re enrolled in a Kaiser medical plan, you’ll rely on the Kaiser website and Kaiser’s nurse line and member services for support.

Accolade Health Assistants are well versed in CSL’s health and wellbeing programs, including Teladoc, and can help you understand when and how to access these programs.

Ask your Accolade Health Assistant for help with:

  • Answering benefits questions — big or small
  • Managing medical and prescription drug costs
  • Accessing programs that can save you money
  • Finding in-network providers and scheduling appointments
  • Understanding bills and resolving claims issues
  • Navigating a health issue through a partnership with an Accolade registered nurse
  • Addressing requests from Meritain Health or UMR to verify additional insurance coverage through the provider’s portal

Note: Accolade does not practice medicine or provide patient care. It’s an independent resource to support and assist you as you use the health care system and receive care from your own doctors, nurses and other health care professionals. If you have a medical emergency, please dial 911.

Accolade Clinical Services

As an Accolade member, you have access to Accolade’s full suite of clinical services to help you improve your health and wellbeing. These include:

Expert medical opinions: Get quick and easy access to a second medical opinion. It’s the best way to avoid higher costs from unnecessary surgeries and procedures.

Pharmacy support: Accolade nurses work with you to ensure you understand your medications, how to take them, and the importance of taking them as prescribed.

Maternity management: Receive comprehensive support before and during pregnancy, as well as after delivery.

Treatment decision support: Accolade will partner with you and your providers to assess the pros and cons of any specific treatment and will provide evidence-based medical information.

Behavioral health support: Accolade can connect you with behavioral health experts who can help you with a wide range of needs. You can get answers to your questions and information about which programs are free and which may have a fee.

Complex care management: If you have a complex care need, such as a high-risk pregnancy, cancer or a transplant, you can receive specialized support from Accolade-certified case managers. They’ll get to know your unique situation and help make it easier for you to manage your health.

Connect With Accolade

It’s easy to connect with your Accolade Health Assistant:

  1. Visit the Accolade website
  2. Call 877-727-0903, Monday–Friday, 8 a.m.–11 p.m. ET
  3. Download the Accolade mobile app on the App Store or Google Play Store